Returns and Exchanges

Return Policy

We want you to love your jewelry purchase. If for any reason you're not fully satisfied, please review our return policy for details on returns and exchanges.

1. Eligibility for Returns

   - Items must be returned within 30 days of delivery.

   - To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

   - Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

   Once shipped custom orders are non-returnable and cannot exchanged.

3. Initiating a Return

   - To start a return, please contact us at lileijewelry@gmail.com with your order number and reason for the return.

   - We will provide instructions on where to send your return package.

   - Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Exchanges

   - If you wish to exchange an item, please contact us within 14 days of receiving your order.

   - Exchanges are subject to availability, and customers are responsible for shipping costs both ways.

5. Refunds

   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   - Approved refunds will be processed to your original payment method within 5-10 business days.

   - Shipping charges are non-refundable.

6. Damaged or Defective Items

   - If your item arrives damaged or defective, please contact us immediately with photos of the damage.

   - We will arrange for a replacement or provide a full refund.

If you have any questions about our return policy, please feel free to reach out to us at lileijewelry@gmail.com. We're here to help!